Frequently Asked Questions
Everything you need to know about bringing Otherland into your home.
What makes Otherland candles unique?
Our candles are crafted with a custom coconut and soy wax blend, featuring 100% cotton wicks and high-quality fragrance oils. We focus on art-forward packaging and complex scent profiles designed to transform your space.
How long do the candles burn?
Each standard 8oz Otherland candle has a burn time of approximately 50 hours. To maximize the life of your candle, ensure you trim the wick to 1/4 inch before every lighting.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the United States.
What is your return policy?
We want you to love your scent! If you are not satisfied, we offer returns or exchanges on unused candles within 30 days of purchase. Please note that original shipping fees are non-refundable.
Are your products vegan and cruelty-free?
Yes, all Otherland products are vegan, cruelty-free, and formulated without parabens, sulfates, or phthalates. We are committed to clean burning and ethical sourcing.
Can I reuse the candle glass?
Absolutely! Once 1/4 inch of wax remains, stop burning and clean out the vessel. Our decorative glass jars are designed to be repurposed as planters, brush holders, or stationery organizers.